Refund Policy

Subscriptions are billed monthly through Gumroad. You can cancel anytime from your Gumroad receipt or at gumroad.com/library — cancellation stops the next charge and monitoring continues to the end of the paid period.

If the Service failed to deliver what you paid for (for example, monitoring was down and you missed an alert we should have sent), contact us within 14 days of the charge via the intake form and we will refund that month — no argument.

For a one-time Supplier Evidence Snapshot, we issue a full refund if we cannot confirm the requested firm before payment or if we do not deliver within one business day after payment, unless you agreed to a later delivery time. If a delivered report contains a material error attributable to us, contact us within 14 days and we will correct it promptly or refund it. A later change to the public FDA record is not an error in a report that accurately states its source timestamp.

Refunds for other situations are handled case by case, consistent with Gumroad's buyer policies. We do not refund charges older than 60 days.